FAQs
Ordering & Shipping
Where does Tidy Toyz ship to?
We currently ship to the UK only.
How much does shipping cost?
We Offer Free Standard Shipping on orders from £29.99
Standard Shipping (2 to 4 working days): £3.99
All orders are sent via Royal Mail with tracking, so you always know where your Tidy Toyz delivery is.
When will I receive my order?
Orders are processed Monday to Friday (excluding Bank Holidays).
Orders placed before 2pm are dispatched the same day
Orders placed after 2pm, on weekends, or on Bank Holidays are dispatched the next working day
Once dispatched, delivery usually takes 1 to 4 working days, depending on your chosen shipping option.
During busy periods, dispatch may take a little longer, but we promise it’s worth the wait!
How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number and link. Tracking works every day, but delivery updates may be slightly slower on Bank Holidays.
I didn’t receive my tracking email. What should I do?
First, check your junk or spam folder.
If you still can’t find it, email us at hello@tidytoyz.com with your order number, and we’ll help you get it sorted.
What is my order number?
Your order number can be found in your order confirmation email and any dispatch emails.
If your order was a gift and you don’t have the order number, please email us with:
- The gifter’s name
- The gifter’s email address
- Your delivery address
We won’t be able to process returns without locating the original order number.
Order Cancellations
Can I cancel or change my order once it’s placed?
Once your order is placed, it enters our processing system immediately, so cancellations or changes aren’t possible.
If you no longer want your order, you can return it using our Returns process once it arrives.
If you want a different product, we recommend placing a new order and returning the original once it’s delivered.
Quick tip: Carefully review your order before completing your purchase. Double-check the item(s), quantity, colour, and shipping address to avoid any issues.
Thank you for your understanding!
What should I do if my order hasn’t arrived?
If your order hasn’t been delivered, email us at hello@tidytoyz.com with your order number, and we’ll be happy to help.
Returns
Can I return my Tidy Toyz box if I change my mind?
Yes! You can return your box within 14 days if it’s unused, in its original packaging, and in resalable condition.
Quick tip: The returning package is your responsibility, so make sure it’s well-sealed and secure to avoid any damage during transit.
How do I start a return?
Email us at hello@tidytoyz.com with your order number. We’ll guide you step by step. We aim to respond to all enquires with in 3-5 business days between 9.00am and 17.00pm (with the exception of Bank Holidays)
What if my return item is damaged or shows signs of use?
If the item is damaged or shows signs of use, we reserve the right to decline a refund. We’ll email you with a full explanation and supporting images of the items we received so everything is clear.
Quick tip: Make sure your package is well-sealed and secure to prevent damage during transit.
What if my item is faulty or you sent the wrong item?
Send us a photo or video with a brief description of the issue to hello@tidytoyz.com. We’ll send a prepaid return label. Once we receive the item, we will send a replacement (subject to stock) or issue a full refund, depending on your preference. If the item is out of stock, we will email you to let you know.
Quick tip: Include your order number and clearly show the issue in your photos or video for a faster resolution.
Who pays for shipping on returns?
- Change-of-mind returns: You cover shipping
- Faulty or wrong items: We cover shipping
Other
What payment methods do you accept?
We accept all standard Shopify payment methods (including card payments, Apple Pay, Google Pay, and other Shopify-supported checkout options).
How can I find out about new product launches?
We regularly share updates on new product launches, restocks, and product news with customers who have provided their email address.
If you have purchased from us or opted in at checkout, you will receive updates directly via email. You can unsubscribe at any time.
You can also follow us on our social media channels for the latest updates and product announcements.
How can I get in contact with you?
You can email us at hello@tidytoyz.com, and we’ll get back to you as soon as possible, usually within 3 to 5 business days, between 09:00am and 17:00pm (excluding Bank Holidays).