Refund policy

Changed your mind?

You can cancel your order for any reason within 14 days of the day you receive it. Just email hello@tidytoyz.com with your order number. You then have a further 14 days to send the item back to us. We'll email you our returns address.

Please return items in the condition you received them. You're welcome to check the box as you would in a shop, but if it has been used or damaged, we may reduce your refund to reflect its reduced value.

For change-of-mind returns, you pay the return postage. We recommend a tracked service, as the parcel is your responsibility until it reaches us.

Cancelling before dispatch

If you'd like to cancel before your order has been dispatched, email us as soon as possible. If it hasn't left us yet, we'll cancel it and refund you in full. If it has already been dispatched, you can return it as described above.

Faulty or wrong items

If your item arrives faulty or damaged, or we sent the wrong item, email a photo or short video and your order number to hello@tidytoyz.com. We'll send you a prepaid returns label and, once the item is back with us, offer a full refund, repair or replacement. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Refunds

We'll refund you within 14 days of receiving the item back (or proof you've sent it). Refunds go to your original payment method and include the original standard delivery charge for full-order returns. Please allow a few working days for your bank to process it.

Contact

Tidy Toys Go Ltd (trading as Tidy Toyz), 281 Palatine Road, Manchester, M22 4ET · hello@tidytoyz.com